The Slope Report read, “excellent conditions“. It was cold but sunny and the slopes were full of skiers and snowboarders. The powder? Perfect. I could see out the window a group of skiers were headed toward the lodge bar. Inside the bar they waited patiently as the bartender keyed in their seating numbers, drinks and bar tab. It took over four minutes for them to get their drinks; the same amount of time it took for them to decide on dinner at another pub.
Capturing the skiers during a weather-perfect season is simple. Capturing their food and beverage business isn’t always so easy. It requires not only need a customer-friendly environment, but also a user-friendly POS (point of sale) cash register system for efficiency. Today’s technology provides this…and more. POS cash register terminals that continuously synchronize with each other, endless report options, alcohol inventory controlled by bottle weights and computerized tap monitors, staff time and attendance, ski, school, and guest database management, and so much more are available. Let’s face it. It takes more than cooperative weather to run a ski resort.
So, when choosing a POS software system, be certain to explore all the options. Cost is always a factor, but unless the software gives you all the management tools you need and is fully supported, an initially less expensive system can end up costing you much more. There are as many point of sale cash register systems available as there are skis and choosing the right one can be confusing and time-consuming. Aside from meeting technological requirements, your POS system must remain easy to use, with speed and accuracy. Customers, Employees, Managers and Sales Staff are all affected by a point of sale system. So, imagine first what you would like the ideal computer cash register system to do for your resort; make a list of features you hope to find. Chances are you’ll find all of them on today’s market.
One software company that stands out above the rest is a Canadian-based company called Tesoro Technologies, Incorporated. Wired or wireless, Windows or Linux, networked or independent terminals, their Volanté POS System is up for any challenge. Since 1993, Volanté System developers have been designing equipment that is “cash register tough and computer smart” to serve some of the biggest and best.
Snow Valley Ski Resort, located in Barrie, Ontario, wanted a POS system that could produce ID cards and time passes, manage a client database and ski school, as well as handling all their food and beverage and retail services. The geographical location had Director, Peter Haney, concerned at first. ” Like most ski resorts, we are very remote. We needed a satellite tower and wireless system. We also looked at a lot of providers and found that most of the companies didn’t offer the hospitality end we needed. Volanté is hospitality.”
Tesoro had to install a fail-safe, independently running system for the remote summit area that could also be integrated with the high volume operations below. Using both wired and wireless network topology, their system has operated without software failure despite the unstable power and network issues. Snow Valley Ski Resort also utilizes the database of guests and 5,800 pass holders to generate email broadcasts, which enhances their marketing plan. “We’re real pleased with Volanté. It’s an entity that grows and evolves along with our business,” says Haney.